FREE TRACKED SHIPPING AVAILABLE
Yes of course. Please return your products in the same condition it arrived within 14 days after delivery.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Just email us at firstname.lastname@example.org and we’ll take you through the process.
We offer a 30 Day 100% money back guarantee on all products including where they are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 14 days after the guaranteed period for delivery (14 days) has expired. You can do it by sending a message on Contact Us page.
It depends on which products we have in stock.
All options are outlined on the product page, so look out for customization options there.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run shipping discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are.
Orders processed here will take 5-7 business days to arrive.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Makeup Drawers are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.
If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Please head over to https://www.makeupdrawers.com/account/login and sign up for an account